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Customer Service

Return Policy

Return Policy

We strive to provide the best customer service possible, but due to the nature of unroasted coffee beans, there are some limitations to returns:

  • If your shipment was damaged or you received incorrect merchandise, please email orders@coffeebeancorral.com as soon as possible and we will resolve the issue promptly.
  • Damaged merchandise must be reported within two weeks of delivery.
  • CBC is a QCS certified organic business, so we are not allowed to accept returned coffee beans. We want you to be satisfied with your purchase and want you to let us know if you are having a problem with the coffee beans that you purchased. We cannot accept returns for reasons outside of a mistake on our part or damage in shipping.
  • All new equipment comes with a manufacturer's warranty. Please contact the manufacturer for warranty support.
  • If your Equipment is damaged during transit, please report the damage, and take pictures for CBC so we can file a claim with the delivery service. 
  • If you are unhappy with your purchase of Equipment, you can return it within 14 days for a full refund or replacement if the merchandise has NOT been used. Return must be in original packaging.
  • Shipping costs are non-refundable.
  • Manufacturer’s warranty is void outside of the US for products made in the US. 
  • ****For the Holiday 2020 Season: Most of the equipment bought between November 1st, 2020- December 31, 2020 will be eligible for a return until January 15, 2021. Contact CBC if you have any questions. 

If you are not satisfied with any part of buying from CBC, please contact john@coffeebeancorral.com..

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