Customer Service

Return Policy

We strive to provide the best customer service possible, but due to the nature of unroasted coffee beans, there are some limitations to returns:

  • If your shipment was damaged or you received incorrect merchandise, please email [email protected] as soon as possible and we will resolve the issue promptly.
  • CBC does not accept returns of coffee beans for any other reason than a mistake on our part during shipping or transit.
  • Damaged merchandise must be reported within two weeks of delivery.
  • All new equipment comes with a manufacturer's warranty. Please contact the manufacturer for warranty support.
  • If your Equipment is damaged during transit, please report the damage, and take pictures for CBC so we can file a claim with the delivery service.
  • If you are unhappy with your purchase of Equipment, you can return it within 14 days for a full refund or replacement if the merchandise has NOT been used. Return must be in original packaging.
  • Shipping costs are non-refundable.
  • Manufacturer's warranty is void outside of the US for products made in the US.
  • ****For the Holiday 2020 Season: Most of the equipment bought between November 1st, 2020- December 31, 2020 will be eligible for a return until January 15, 2021. Contact CBC if you have any questions.

If you are not satisfied with any part of buying from CBC, please contact [email protected].

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