Customer Service


Return Policy

We strive to provide the best customer service possible, but due to the nature of unroasted coffee beans, there are some limitations to returns:

  • If your shipment was damaged or you received incorrect merchandise, please email orders@coffeebeancorral.com as soon as possible and we will resolve the issue promptly.
  • Damaged merchandise must be reported within two weeks of delivery.
  • CBC is a QCS certified organic business so we are not allowed to accept returned coffee beans. We want you to be satisfied with your purchase and want you to let us know if you are having a problem with the coffee beans that you purchased, but we cannot accept returns for reasons outside of a mistake on our part or damage in shipping.
  • All new equipment comes with a manufacturer's warranty. Please contact the manufacturer for warranty support.

If you are not satisfied with any part of buying from CBC, please contact john@coffeebeancorral.com.


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